Refund Policy

Policy Guarantees and Commitments on Services

1. We are committed to support throughout the software licensing process.
2. Support experience advice, error handling during use (via live chat office hours at website or via email).
3. Continuously improve the product, free update the new version to complete the features (depend on which products/services).
4. Commitment to non-disclosure of customer information or data, non-use of accounts or tokens of any kind.
5. We will not be responsible for the refund when the unwanted changes. But we are committed to always be in charge of fixing bugs, replacing other similar products so that you always get the best benefits when using our products and services.
6. To protect users and against scammer and hacker, we not provide any trial or demo version outside of member area but you can contact our staff to try before purchase (if available).
7. Any software purchased online directly from our website and successfully downloaded or used are ineligible for return, unless our software not fully function and we not able to fix within 3 months after a purchase has been made.

 
Return and Refund Policy

1. We offer digital media (software and service) that can be downloaded/used after a purchase has been made. We will send access immediately or during 24-hours (not include public holidays) depend on from where you buy it. There is no “trial” or “grace period” after purchasing any product which means all sales are final. Once you have purchased the software, there is no way to “return” it.
2. The buyer confirms that the invoice and payment is for an already delivered service and the buyer confirms that he/she is satisfied for the software and license, and received it as described and this is not a prepaid service, its already finished services and delivered as described since the software license can't be sold to another client when we generate it for buyer.
3. For subscription, it is a member’s responsibility to cancel any payment authorized through PayPal or Stripe. If you decide to stop the membership and discontinue using our products, remember to login to your PayPal or member area and cancel the authorization. There will be no refund for members that forget to cancel their subscription.
4. No refund request will be entertained after license activation and sent to buyer. We can't refund after buyer have used the software and got these benefits and confirmed that it’s as described.
5. You agree that upon purchasing our products or services, that you clearly understand and agree with what you are purchasing and will not file a fraudulent dispute via PayPal or any other payment processors. Upon a fraudulent attempt to file a dispute, we receive the right, if necessary, to terminate your account and/or permanently ban your IP address.

If you have any questions regarding this Return and Refund Policy, please contact us by sending an email to team at [email protected].

Last Updated: This Return and Refund Policy was last updated on 17 July 2020.